Return policy

Goods which list is defined by the Resolution of the Cabinet of Ministers of Ukraine No. 172 of 03/19/1994 are not subject to return.

Despite the fact that the legislation of Ukraine allows not to accept the return of perfumes and cosmetics, the function of returning the sent goods is available in the online store

Return is carried out upon availability of payment documents in the following cases:

- You have received expired goods;

- You have received the wrong product that you ordered.

The online store does not accept returns for goods damaged during transport.

Before shipping, all goods are insured and inspected by the employees of the transport (postal) company.

Responsibility for damage caused during delivery is borne by the shipping company.

We recommend that you carefully inspect the parcel upon receipt, take photo and video of the unpacking process.

Available photo and video materials will help you to receive compensation from the transport company.

The online store does not accept returns of perfumes and cosmetics with traces of opening and use.